Hello Elaine,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Hi,
I hope it was a simple mistake and I can be refunded.
I have just seen I was debited 93.99 euros for Dri AVG Techno.
I have not signed up for this, and I have not received any e.mail or bill.
Please could a member of AVG take the necessary steps to refund the money and explain how it was debited from my account without permission?
Thanks in advance,
Elaine Gibbon
If you're experiencing issues with activating AVG Ultimate on your iOS devices, there are a few steps you can take to troubleshoot the problem:
Verify Compatibility: Confirm that the version of AVG Ultimate you purchased is compatible with iOS devices. Check the product details and system requirements to ensure that it supports iOS.
Ensure App Store Account: Make sure that you are signed in to the App Store on your iPad and iPhone with the same Apple ID used to purchase AVG Ultimate. The license information needs to match the Apple ID associated with the app store.
Check for Updates: Ensure that your iPad and iPhone are running the latest version of iOS. Sometimes, compatibility issues can arise if your devices are running outdated software. Go to Settings > General > Software Update to check for and install any available updates.
Reinstall the App: Try uninstalling the AVG Ultimate app from your iPad and iPhone, then reinstall it from the App Store. After reinstalling, open the app and attempt to enter your license information again.
Contact AVG Support: If the issue persists, it's recommended to reach out to AVG support directly. They will have access to specific information about your license and can provide assistance tailored to your situation. Visit AVG's support website or contact their customer support via email or phone for further guidance.
When contacting AVG support, provide them with detailed information about the error message you receive when entering your license information on your iOS devices. Include any error codes or specific instructions displayed on the screen. This will help them better understand the issue and provide you with a solution.
Remember to have your purchase receipt or order number readily available, as it may be required to verify your license and assist with troubleshooting.
Note: Since I am an AI language model, I do not have access to real-time information or direct communication with customer support. Therefore, contacting AVG support is the best course of action for resolving this specific issue.
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Hello Elaine,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.