Payment taken out of my bank acc without any authority

AVG Subscription
5

My colleague Midhun has sent an email to your registered email address to share us the details of the charge.

I have also sent an email to the same email address. Please check and respond to it for further assistance.

4

Hello Geoff,

We regret the inconvenience caused. We'll certainly help you with this.
Unfortunately, we couldn't locate the charge you're referring to under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.

1

You have taken $104.99 out of my account without authorisation on the 6th May 2020. I have no active subscriptions whatsoever as the have all been cancelled.
Could you please give me a reason for taking this payment.  I have entered a with my bank disputing the transaction. 
The Transaction number is as follows;     2930b65d-b68f-ea11-8c84-005056963181
Regards,
Geoff Chippindall.

2

My colleague Midhun has sent an email to your registered email address to share us the details of the charge.

I have also sent an email to the same email address. Please check and respond to it for further assistance.

3

Thanks for sharing the details, Geoff.

However, we request not to share it in public post for privacy reasons.

To confirm the charge is from us, Please reply to the email sent with the screenshot of the bank statement showing the charges.

Please keep up the conversation via email for further assistance.