Payment that i don't know

AVG Protection
3

Hi Noemi,

We acknowledge your refund request.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

1

hello they charge me for a payment that i don't know and i want to know what is it for and how can they can give me a refund? thank you

2

Hi Noemi,

We acknowledge your refund request.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.