Hi Lillo,
We're glad to point you in the right direction.
We have a designated team who specialize in handling billing related queries.
For further clarification in this regard, we recommend that you contact our sales team directly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!
I receive this report from my bank regarding the payment of the AVG Tuneup renewal
We inform you that the following transaction was declined since it does not respect the PSD2 legislation.
Card: *** (CC details redacted)
Amount: 63.99 EUR
At: dri*avg technologies
From January 1, 2021, this legislation imposes for certain types of online transactions, among which the one it performed is carried out, that the payment takes place through a strengthened authentication of the customer by inserting two recognition factors.
We understand that the operator with whom he performed the transaction has not requested this authentication. Therefore, to protect its safety and respect the legislation, it was not possible to authorize the payment.
Hi Lillo,
We're glad to point you in the right direction.
We have a designated team who specialize in handling billing related queries.
For further clarification in this regard, we recommend that you contact our sales team directly.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!