Payment warnings

[Fred_Bass]

I am getting warnings that my ‘Trial’ will expire in 7 days!!

I have just paid, so what is going on?

Do I cancel immediately and start again?- your system is pretty useless in not recoginsing a payment so what guarantee do I have your VPN working? Pretty poor I’d say!

If you do not respond promptly I will cancel and post every possible negative review I can think of online!

Please fix this right now!
Fred

From: AVG Technologies <no.reply@avg.com>
Sent: 04 September 2020 14:09
To: (Deleted)
Subject: AVG Technologies - Order Confirmation (Order #(Deleted))

Order Confirmation     <table align="center" class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1"> <table align="center" class="Table" style="width: 450.0pt;"><tbody><tr><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 18.0pt;"><span><span style="color: #4e4a47;">Thank you for choosing AVG!</span></span></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 12.0pt;"><span><span style="color: #4e4a47;">Dear F BASS,</span></span></span></b><br> <br> <span style="font-size: 9.0pt;"><span><span style="color: #818387;">You&#39;ll find the details of your order listed below. To review your order and manage your subscription please visit </span></span></span><a href="http://myaccount.avg.com" style="color: #00afd0; text-decoration: none;" target="_blank"><span style="font-size: 9.0pt;"><span>AVG MyAccount</span></span></a><span style="font-size: 9.0pt;"><span><span style="color: #818387;">. (Don’t have an account password yet? </span></span></span><a href="https://myaccount.avg.com/en-gb/my-account-lostpassword" style="color: #00afd0; text-decoration: none;" target="_blank"><span style="font-size: 9.0pt;"><span>Create one here</span></span></a><span style="font-size: 9.0pt;"><span><span style="color: #818387;">.)</span></span></span></span></span></span> <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 34.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span>Order Number:</span></span></b><br> <b><span style="font-size: 10.5pt;"><span><span style="color: #339922;">(Deleted)</span></span></span></b></span></span></span></td><td colspan="1" rowspan="1" style="width: 34.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span>Order Date:</span></span></b><br> <span style="font-size: 10.5pt;"><span><span style="color: #818387;">4 September 2020</span></span></span></span></span></span></td></tr></tbody></table> </td></tr></tbody></table> </td></tr></tbody></table>   <table align="center" class="Table" style="width: 450.0pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top"> <table align="center" class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;"><img src="file:///C:/Users/fredb/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png" style="height: 33px; width: 600px;"></img></span></span></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1"> <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 20.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.0pt;"><span><span style="color: #333333;">Product Name</span></span></span></b></span></span></span></td><td colspan="1" rowspan="1" style="width: 50.0%;"> </td><td colspan="1" rowspan="1" style="width: 14.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.0pt;"><span><span style="color: #333333;">Price Incl. VAT</span></span></span></b></span></span></span></td></tr><tr><td colspan="1" rowspan="1" style="width: 15.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;"><img src="file:///C:/Users/fredb/AppData/Local/Temp/msohtmlclip1/01/clip_image004.jpg" style="height: 60px; width: 60px;"></img></span></span></span></span></span></span></td><td colspan="1" rowspan="1" valign="top" style="width: 65.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>AVG Secure VPN (5 devices)</span></span></b><br> <span style="font-size: 9.0pt;"><span><span style="color: #999999;">1-year subscription, billed annually</span></span></span><br> <span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;">License Number: </span></span></span><b><span style="font-size: 10.5pt;"><span><span style="color: #339922;">(Deleted)</span></span></span></b></span></span></span></td><td colspan="1" rowspan="1" valign="top" style="width: 15.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;">£30.00</span></span></span></span></span></span></td></tr></tbody></table>   <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1" valign="top"> <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 19.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td><td colspan="1" rowspan="1" style="width: 49.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td><td colspan="1" rowspan="1" style="width: 10.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td><td colspan="1" rowspan="1" style="width: 22.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>Subtotal:  </span></span></b></span></span></span></td><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;">£69.99</span></span></span></span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>Discount:  </span></span></b></span></span></span></td><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;">£44.99</span></span></span></span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>VAT:  </span></span></b></span></span></span></td><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;">£5.00</span></span></span></span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>Total:  </span></span></b></span></span></span></td><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>£30.00</span></span></b></span></span></span></td></tr></tbody></table> </td></tr></tbody></table>   <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="2" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td></tr><tr><td colspan="1" rowspan="1" style="width: 50.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>Billing Address</span></span></b></span></span></span></td><td colspan="1" rowspan="1" style="width: 50.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 9.0pt;"><span>Payment Information</span></span></b></span></span></span></td></tr><tr><td colspan="1" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span><span style="color: #339922;">(Deleted)</span></span></span></b></span></span></span></td><td colspan="1" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #818387;">Please look for </span></span></span><b><span style="font-size: 9.0pt;"><span><span style="color: #818387;">DRI*AVG Technologies</span></span></span></b><span style="font-size: 9.0pt;"><span><span style="color: #818387;"> on your credit card billing statement.</span></span></span></span></span></span></td></tr></tbody></table> <br> <br>  </td></tr></tbody></table> </td></tr></tbody></table>   <table align="center" class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1"> <table align="center" class="Table" style="width: 450.0pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;"><img src="file:///C:/Users/fredb/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png" style="height: 33px; width: 600px;"></img></span></span></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1"> <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 19.5pt;"><span><span style="color: #4e4a47;">Getting Started</span></span></span></span></span></span></td></tr></tbody></table>   <table class="Table" style="width: 100.0%;"><tbody><tr><td colspan="2" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td></tr><tr><td colspan="2" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 12.0pt;"><span><span style="color: black;">AVG Secure VPN (5 devices)</span></span></span></b></span></span></span></td></tr><tr style="height: 11.25pt;"><td colspan="2" rowspan="1" valign="top" style="height: 11.25pt;"> </td></tr><tr><td colspan="1" rowspan="1" style="width: 5.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td><td colspan="1" rowspan="1" valign="top" style="width: 95.0%;"> <table align="center" class="Table"><tbody><tr><td colspan="1" rowspan="1"> <table align="left" class="Table" style="margin-left: -3px;"><tbody><tr style="height: 10.0pt;"><td colspan="1" rowspan="1" style="height: 10.0pt;"> </td></tr><tr><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 13.5pt;"><span><span style="color: #818387;">To install your newly purchased product on your device</span></span></span></b></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span class="avgnumbercircle1" style="font-family: Arial,sans-serif;"><span style="color: #4e4a47;"><b><span style="font-size: 13.5pt;">1</span></b></span></span><b><span style="font-size: 10.5pt;"><span><span style="color: #4e4a47;"> Download</span></span></span></b></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #818387;">Click here to begin downloading your product:</span></span></span></span></span></span></td></tr><tr style="height: 7.5pt;"><td colspan="1" rowspan="1" style="height: 7.5pt;"> </td></tr></tbody></table>   <table align="left" class="Table" style="margin-left: -3px;"><tbody><tr><td colspan="1" rowspan="1"> <table align="center" class="Table"><tbody><tr style="height: 22.5pt;"><td colspan="1" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><a href="https://www.avg.com/download-thank-you.php?product=GSV" style="color: #00afd0; text-decoration: none;" target="_blank"><b><span style="font-size: 9.0pt;"><span><span style="color: white;">Download for Windows</span></span></span></b></a></span></span></span></td></tr></tbody></table> </td></tr><tr style="height: 10.0pt;"><td colspan="1" rowspan="1" style="height: 10.0pt;"> </td></tr><tr><td colspan="1" rowspan="1"> <table align="center" class="Table"><tbody><tr style="height: 22.5pt;"><td colspan="1" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><a href="https://www.avg.com/download-thank-you.php?product=VPM" style="color: #00afd0; text-decoration: none;" target="_blank"><b><span style="font-size: 9.0pt;"><span><span style="color: white;">Download for Mac</span></span></span></b></a></span></span></span></td></tr></tbody></table> </td></tr><tr style="height: 10.0pt;"><td colspan="1" rowspan="1" style="height: 10.0pt;"> </td></tr><tr><td colspan="1" rowspan="1"> <table align="center" class="Table"><tbody><tr style="height: 22.5pt;"><td colspan="1" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><a href="https://www.avg.com/download-thank-you.php?product=VPI" style="color: #00afd0; text-decoration: none;" target="_blank"><b><span style="font-size: 9.0pt;"><span><span style="color: white;">Download for iOS</span></span></span></b></a></span></span></span></td></tr></tbody></table> </td></tr><tr style="height: 10.0pt;"><td colspan="1" rowspan="1" style="height: 10.0pt;"> </td></tr><tr><td colspan="1" rowspan="1"> <table align="center" class="Table"><tbody><tr style="height: 22.5pt;"><td colspan="1" rowspan="1" style="height: 22.5pt;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><a href="https://www.avg.com/download-thank-you.php?product=VPA-P" style="color: #00afd0; text-decoration: none;" target="_blank"><b><span style="font-size: 9.0pt;"><span><span style="color: white;">Download for Android</span></span></span></b></a></span></span></span></td></tr></tbody></table> </td></tr></tbody></table>   <table align="left" class="Table" style="margin-left: -3px;"><tbody><tr style="height: 10.0pt;"><td colspan="1" rowspan="1" style="height: 10.0pt;"> </td></tr><tr><td colspan="1" rowspan="1"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span class="avgnumbercircle1" style="font-family: Arial,sans-serif;"><span style="color: #4e4a47;"><b><span style="font-size: 13.5pt;">2</span></b></span></span><b><span style="font-size: 10.5pt;"><span><span style="color: #4e4a47;"> Install</span></span></span></b></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #818387;">Double-click the downloaded file to begin installation. Then follow the onscreen instructions.</span></span></span></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span class="avgnumbercircle1" style="font-family: Arial,sans-serif;"><span style="color: #4e4a47;"><b><span style="font-size: 13.5pt;">3</span></b></span></span><b><span style="font-size: 10.5pt;"><span><span style="color: #4e4a47;"> Enter your license number</span></span></span></b></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #818387;">Activate your product by entering the following license number:</span></span></span></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><b><span style="font-size: 10.5pt;"><span><span style="color: #339922;">(Deleted)</span></span></span></b></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span class="avgnumbercircle1" style="font-family: Arial,sans-serif;"><span style="color: #4e4a47;"><b><span style="font-size: 13.5pt;">4</span></b></span></span><b><span style="font-size: 10.5pt;"><span><span style="color: #4e4a47;"> Don’t forget to activate Secure VPN in all your devices.</span></span></span></b></span></span></span><br> <span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #818387;">Need help? </span></span></span><a href="https://support.avg.com/SupportArticleView?l=en&amp;urlName=Activate-Secure-VPN-Multi-Device&amp;q=Activate+Secure+VPN+Multi+Device+Subscription&amp;supportType=home" style="color: #00afd0; text-decoration: none;" target="_blank"><span style="font-size: 9.0pt;"><span>Here’s an easy guide.</span></span></a></span></span></span></td></tr></tbody></table> </td></tr></tbody></table> </td></tr><tr style="height: 11.25pt;"><td colspan="2" rowspan="1" valign="top" style="height: 11.25pt;"> </td></tr><tr><td colspan="1" rowspan="1" style="width: 5.0%;"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"> </span></span></span></td><td colspan="1" rowspan="1" valign="top" style="width: 95.0%;"> </td></tr></tbody></table> <br> <br>  </td></tr></tbody></table> </td></tr></tbody></table>   <table align="center" class="Table" style="width: 450.0pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top"> <table align="center" class="Table" style="width: 450.0pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span style="font-size: 11pt;"><span><span style="font-family: Calibri,sans-serif;"><span style="font-size: 9.0pt;"><span><span style="color: #4e4a47;"><img src="file:///C:/Users/fredb/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png" style="height: 33px; width: 600px;"></img></span></span></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1">...</td></tr></tbody></table> </td></tr></tbody></table> </td></tr></tbody></table>

[Midhun_Aloor]

Hello Fred,

Please accept our sincere apologies.
We've replied to your email. Please keep up the conversation via the email for better assistance.
Thank you for understanding.

[Midhun_Aloor]

Hello Fred,

Please accept our sincere apologies.
We've replied to your email. Please keep up the conversation via the email for better assistance.
Thank you for understanding.