Hello Brian,
We are sorry to hear about the inconvenience caused. We would request you to try to boot your PC to safe mode ( http://avgclick.me/rebootintosafemode ) and uninstall AVG using AVG remover tool and re install it in normal mode. To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it. Please, feel free to let us know if you require any further assistance. Thank you.
I have the free version of AVG running on a PC using Windows 7. Immediately after the AVG update, my computer froze. Upon restarting, my desktop is unrecognizsble (default background, missing all desktop files, etc). All Documents and Picture files are missing (thousands). When trying to open most programs, I get and error stating Internet Security settings are preventing it (even for Excel). I tried to do a System Restore but immediately get a message saying it cannot start.
I tried to repair AVG from the Control Panel but it has failed twice. I'm in a really bad place and would appreciate any guidance. Thank you!
I tried to repair AVG from the Control Panel but it has failed twice. I'm in a really bad place and would appreciate any guidance. Thank you!
Hello Brian,
We are sorry to hear about the inconvenience caused. We would request you to try to boot your PC to safe mode ( http://avgclick.me/rebootintosafemode ) and uninstall AVG using AVG remover tool and re install it in normal mode. To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it. Please, feel free to let us know if you require any further assistance. Thank you.
We are sorry to hear about the inconvenience caused. We would request you to try to boot your PC to safe mode ( http://avgclick.me/rebootintosafemode ) and uninstall AVG using AVG remover tool and re install it in normal mode. To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it. Please, feel free to let us know if you require any further assistance. Thank you.