Pc tune up fault?

Hello Richard,
We regret for the inconvenience caused. Could you please let us know whether it is a 2015 or 2016 version of PC Tuneup installed on your computer? And please also let us know which version of Windows OS are you running. Thank you.

I tried the download and still no luck, its just trying to loading the the tune up screen for the last hour.
Normaly it takes a few seconds.
Any other ideas??

Hi I use AVG Zen/PC Tuneup for a few years now and it normaly works find, I have the latest version and installed it as recommend.
It worked find for the first few months but now it get stuck on the loading page of PC Tuneup and does not move even running it over night, any idears??   
I tried the download and still no luck, its just trying to loading the the tune up screen for the last hour.
Normaly it takes a few seconds.
Any other ideas??  
Hi thanks for getting back to me I don't get an error message, the tune up screen is locked in a loop
i will contact one of your online eng tomorrow so they can see it   
Hello Richard,
We apologize for the inconvenience caused.
Could you please let us know the exact error message you receive when you tried the link to get connected to our higher level team? also let us know the operating system you have installed in your pc? so that we can assist you better.
Thank you.

yes i used the removal programe and re-booted. i did not get any error message and the install was from my account login on the AVG site

Hello Richard,
We regret for the inconvenience caused. Could you please let us know whether it is a 2015 or 2016 version of PC Tuneup installed on your computer? And please also let us know which version of Windows OS are you running. Thank you.

I did follow the instructions and it does not work but I also tried installing the AVG without uninstalling it first, which works until you reboot and then it drops into the loading loop again!
Still not know why it’s doing this as it works fine on my other systems.
 

the os is windows7 zen is 1.41.156922 and tuneup is 16.22.1.58906
I bought the software late 2015 but it might be the 2016 system.
thanks for the fast responce

Hello Richard,
Thank you so much for the information. Do you receive any error pop-up or message when you try to access your program? Did you remove old traces of your program 'Tune Up Utilities' before installing 'AVG Performance' and then activated using your AVG My Account credentials? Thank you.

Hello Richard,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please  click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/1FmXxG7 .
Please feel free to get back to us for further assistance.
Thank you, Gulam. AVG Customer Care.