PC Tune Up suddenly doesn't want to work

Other products
5

Hello Daniel,
We regret for the inconvenience caused. Please try to update your AVG PC TuneUp program using the instructions on the article http://support.avg.com/SupportArticleView?urlname=Update-AVG-PC-TuneUp-to-the-latest-version and check whether you could start the AVG PC TuneUp program without any issues.
Thank you.

1

Since the last Windoes update I cannot do any PC tune up or maintenance. I can see what % my PC is tuned up from the ZEN dashboard but it will not open. It went from 82% to 53% to 0%. I tried to call but I got someone with whom I could not understand and could barely here. Is there any way to communicate with these people through e-mail so we could understand each other? The Indian accent was too much. Can anyone help me?

2

Hello Daniel,
We really appreciate your efforts. Upon checking with your account we can see that you have been registered with AVG Ultimate, Since you had mentioned that you aren't able to install AVG Internet Security, No need to worry We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.

3

Hello Daniel,
We regret for the inconvenience caused. Please try to update your AVG PC TuneUp program using the instructions on the article http://support.avg.com/SupportArticleView?urlname=Update-AVG-PC-TuneUp-to-the-latest-version and check whether you could start the AVG PC TuneUp program without any issues.
Thank you.

4

I downloaded the paid version (it came with AVG Ultimate which I loaded on 7/23/2016) and I got a window that said INSTALLATION ALREADY IN PROGRESS  Another AVG installation already in progress (Error Code: 0xe001f921). I recall seeing that about a month ago. What do I do now?