Hi Andy,
We're glad to help you with your request.
We can identify the subscription that is installed on your computer by checking the subscription status.
To do so : Open AVG TuneUp - My AVG (at top right) - My subscriptions - Check the renewal date beside the active subscription & let us know.
As it isn't recommended to share the account details, we've sent you an email requesting your wife's email address to check the product details in it.
Once we check your account, we'll be able to help you sort the duplicate subscription & transfer license to your account.
Please revert to us via email with the info to proceed further. Thank you for your understanding in advance!
My wife has 2 subscriptions showing for PC tune up but we only use one. How can I tell which one is the one we are using as they have different dates but the same activation code. I believe one was for a different PC which we no longer use and I have been paying for both when I should have cancelled it. Also is it possible to get the pc tune up we are using into my account where I hold the subscription for the AVG internet security we are using.
Hi Andy,
We're glad to help you with your request.
We can identify the subscription that is installed on your computer by checking the subscription status.
To do so : Open AVG TuneUp - My AVG (at top right) - My subscriptions - Check the renewal date beside the active subscription & let us know.
As it isn't recommended to share the account details, we've sent you an email requesting your wife's email address to check the product details in it.
Once we check your account, we'll be able to help you sort the duplicate subscription & transfer license to your account.
Please revert to us via email with the info to proceed further. Thank you for your understanding in advance!