PC TuneUp and MS Office errors

AVG Performance
6

Thank you. I ma hesitant to roll-back all the changes made, so I took care of a few that looked like they might interfere with Office. However, I'm sorry to say I am still having the problems.

5

Hannelore, Have a look @ this article (http://avgclick.me/restorechangesbyAVGPCTuneup).
AVG Guru

1

I am at my wits end with this problem that began once I installed PC TuneUp and performed the recommended adjustments. I have spent 2 hrs on the phone with AVG and an hour with MicroSoft. AVG says it's a MS issue; MS says it's a registry issue. 

The problems are:

  1. Unable to download email attachments that are MS Office files. (I get an error stating that there was a problem communicating with the program. The help prompt indicates that the file is corrupt.) I can preview the files and open them with Google docs, but not download then open in their native MS Office program. I am also able to open pdfs.
  2. I can no longer send documents to OneNote 2013. When I select "print" nothing happens at all.
  3. I routinely get an error message "the application unable to start correctly (0xc000007b) Click OK to close the application." After looking this up, I found that updating the .NET framework file may help. I completed this....no resolution.
This is an incredibly frustrating situation. I use MS Office many times a day and use email to send revisions back and forth. If anyone can offer some insight and help I would greatly appreciate it! I encountered absolutely none of these errors before installing PC TuneUp. I would like to keep the program as it has improved my computer's performance overall....just these errors!!
Thanks!
2

Thank you. I ma hesitant to roll-back all the changes made, so I took care of a few that looked like they might interfere with Office. However, I'm sorry to say I am still having the problems.

4

Hannelore, Have a look @ this article (http://avgclick.me/restorechangesbyAVGPCTuneup).
AVG Guru

3

Hi Hannelore,
Please try revert all changes made by AVG PC TuneUp to make sure it is caused by it.
Thanks