Pc tuneup password query

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When i open up pc tune up i keep getting password query  and asking me to type in my passweord which i dont know the password. when i went too the avg suppoer comminity site i looked up how to disable the password but when i did the step i still got the password query. can someone please help me

Hello,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.