Hello Phil,
I will check this for you.
I see from your record that you have an active subscription of AVG Ultimate valid till 8/17/2020.
This includes both AVG Internet Security and AVG TuneUp for unlimited devices.
It seems that you have an older version of AVG installed on your computer and that is why you get this error.
Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover to run AVG Clear and Remover tool.
This will remove all the old traces of AVG from your computer.
Click on this link https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate to install the latest version of AVG Ultimate.
I have recently been getting warnings that my PCTuneup subscription was about to expire, which it has done today regardless of the fact that Zen shows I still have 412 days remaining.
I have tried to uninstall the installed program and reinstall from My Account but the install fails, although it shows in Control Panel as installed. Trying to uninstall from the Control Panel has also failed, and the program will not run.
Any ideas how I can overcome this?
Phil
Hello Phil,
I will check this for you.
I see from your record that you have an active subscription of AVG Ultimate valid till 8/17/2020.
This includes both AVG Internet Security and AVG TuneUp for unlimited devices.
It seems that you have an older version of AVG installed on your computer and that is why you get this error.
Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover to run AVG Clear and Remover tool.
This will remove all the old traces of AVG from your computer.
Click on this link https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate to install the latest version of AVG Ultimate.