PC tuneup will not accept product licence after re-installing

AVG Performance
7

Hi Frederick,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks

6

Hello Frederick,
please excuse the time delay in our response.

Please check if you have TLS protocols enabled in your system. You can verify this be taking these actions:

  1. Use winkey+R combination to launch run dialogue.
  2. Into the window type inetcpl.cpl and press Enter.
  3. A windows will pop-up. Please go to Advanced tab.
  4. Scroll down to the bottom of the list.
  5. Make sure that all of TLS protocols are Checked. 
  6. Apply settings by pressing OK.
Now, please try the activation process. Is it working? Alternatively, can you run the update process?

Feel free to post more questions if something is not clear to you.

Thanks,
Vladimir
5

Hi Vladimir,

I've tried your suggetion, all the TLS protocols (1.0,  1.1  and 1.2) are checked and the update process tells me the product is up to date, but the licence activation still says the licene is invalid.

User-added image

1

I bought the licence for PC TuneUp in Dec 2014. Had to reinstall it after hard drive failure. I reclaimed the product licence from the website and pasted into activation window and it replies code is invalid. product is fully uptodate and working but can't activate licence.

2

Hi Vladimir,

I've tried your suggetion, all the TLS protocols (1.0,  1.1  and 1.2) are checked and the update process tells me the product is up to date, but the licence activation still says the licene is invalid.

User-added image

3

Hi Frederick,
In order to analyze it please provide us with diagnostic output (run it after inducing described behavior) using this tool and please add detailed description of issue.
Thanks

4

Hello Frederick,
please excuse the time delay in our response.

Please check if you have TLS protocols enabled in your system. You can verify this be taking these actions:

  1. Use winkey+R combination to launch run dialogue.
  2. Into the window type inetcpl.cpl and press Enter.
  3. A windows will pop-up. Please go to Advanced tab.
  4. Scroll down to the bottom of the list.
  5. Make sure that all of TLS protocols are Checked. 
  6. Apply settings by pressing OK.
Now, please try the activation process. Is it working? Alternatively, can you run the update process?

Feel free to post more questions if something is not clear to you.

Thanks,
Vladimir