Hello Barbara,
We can understand your concern. Please let us know whether you have installed AVG paid or a free version on your system. If you have paid version, please confirm your registered email address in private message to check your account details and assist you further.
Thank you.
Vivek, AVG Customer Care.
Just installed PC Tuneup. It showed problems to be fixed. Completed all but one - Disk fragmentation has been running for hours. When I try to close program it say maintenance was not completed. Anyone know how to fix this
Hi Barbara,
We understand your concern and let us work together to fix the issue. We will explain you in detail, the fragmentation process might take some time to complete. It will scan all the files and applications in the Hard drive. If the fragmentation is taking more time, we will suggest you to repair the AVG PC TuneUP and then proceed with the scan again. To repair the AVG PC TuneUP please follow the below steps.
Start->Control panel->Programs(uninstall a program)->Select AVG PC TuneUP->Click on change and repair it.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.