PC will not reboot when avg asked

Hello Mario,
We apologize for the inconvenience.
To assist you better, could you please let us know if you are using the free or paid version of AVG?
Thank you.

Win 10 hangs on reboot after prompted by avg antivirus. PC will not boot. Recovery disk fails. No way to enter safe mode.

Hello Mario,
We apologize for the inconvenience.
To assist you better, could you please let us know if you are using the free or paid version of AVG?
Thank you.