Pdf documents won't download

Hello Pauline,

I am sorry to know that you couldn't download the PDF documents.
Please try disabling AVG Protection temporarily as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode
and check whether the issue gets resolved.

Hi there,
I can't download any PDF documents...everytime I try the message is download failed.  Not sure if this has anything to do with AVG security but prior to purchasing it i didn't have any problem with opening documents.
Hello Pauline,

I am sorry to know that you couldn't download the PDF documents.
Please try disabling AVG Protection temporarily as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode
and check whether the issue gets resolved.

Thank you for the confirmation.
No, this is to confirm whether AVG is causing the issue or not.
I request you to perform repair of AVG Internet Security program as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.

Thank you,
Disabling  the passive-mode worked for me…do I have to go through the same process every time I need to download a document ?