PDF:PhishingX-gen detected but unable to quarentine

AVG Protection
3

Hello Maria,
You've reached the AVG community support forum.
I am sorry to hear that you are unable to quarantine the virus in your Mac. I have sent you the email regarding this issue offering additional support. Please check for the email and get back to us.

Thank you for your understanding.

1

I have x 7 PDF:PhisingX-gen and JS:Pdfka-gen files detected when doing a Deep Scan but the AVG Antivirus is unable to quarentine them.  When I click on them for more information, it says they may be protected.  How can I remove them manually?  They are all in System/Volumes/Update/Users/…
I have an IMac and I can't find the files when searching with the Magnifying Glass Search tool.

Any help will be appreciated.

2

Hello Maria,
You've reached the AVG community support forum.
I am sorry to hear that you are unable to quarantine the virus in your Mac. I have sent you the email regarding this issue offering additional support. Please check for the email and get back to us.

Thank you for your understanding.