Balasubramanian, I'm rather loathe to allow somebody remote access to my PC, surely I can be instructed to carry out the necessary actions?
Screenshot attached…
Thank you for the screenshot.
Let me gather few information and assist further on this matter.
Provide the screenshot of AVG Internet Security version window here.
Click on "Menu–>About" from program interface to get that information.
Do you get this threat, only when you receive or send emails through Outlook or as soon as you open the Outlook application?
AVG detects the presence of, and quarantines this potentially nasty trojan whenever I run MS Outlook. As my PC doesn't appear to exhibit any of the rather nasty symptoms that this interloper can produce, it looks as though AVG has protected my PC thus far. However, AVG does not appear to be able to remove this offender as it is re-detected whenever Outlook is run. Can anyone advise me of a way to rid myself of this uncomfortable little beast?
This trojan is NOT detected by Malwarebytes, IOBit Anti-Malware or Windows Defender.
Hi John.
We'd be glad to help. If you receive the threat detection pop up again, click on 'See details' on the pop up and provide a screenshot (http://avgclick.me/getscreenshot) of it.
Hi John.
We'd be glad to help. If you receive the threat detection pop up again, click on 'See details' on the pop up and provide a screenshot (http://avgclick.me/getscreenshot) of it.
I have checked the emails remaining on my PC but there's nothing remotely like the file name quoted in the detection report.
John, it seems the attachment was an invoice for your purchase of a game called Summoners war: chest of crystals. Do you recall buying this game?
Balasubramanian, I'm rather loathe to allow somebody remote access to my PC, surely I can be instructed to carry out the necessary actions?
John, the file path actually indicates a PDF file attached to one of your incoming email.
Since it appears often, we request you to get connected with our additional support who can help you on this matter.
An email instruction has been sent which will help you to get connected with them.