Hello Jose.
Support is currently available in English only.
I notice that you have already submitted a request for refund to concerned team and they have initiated the refund process. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Thank you for your understanding.
Eu não quero o produto cobrado em meu cartão e não autorizei compra nenhuma peço urgentemente que cancele senão vou denunciar como fraude.
Hello Jose.
Support is currently available in English only.
I notice that you have already submitted a request for refund to concerned team and they have initiated the refund process. Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Thank you for your understanding.