Hello Magnolia,
Support through this channel is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
It is not recommended to share your order information over this public post, so we have removed the order number from your post.
Upon checking your order, Our records indicate that your order has been cancelled and your credit card has not been charged. Orders are normally cancelled due to incorrect billing information. You will have to place a new order if you would like to receive the product. Make sure to provide your billing information exactly as it appears on your credit card billing statement.
It is also recommended that you reply to the email you received from Digital River and provide your billing address associated with the credit card.
If you're facing any difficulties or want to get more clarity on this order, then click the below link to contact the AVG Sales team, they will further clarify your queries.
https://support.avg.com/support_sales_chat
Thank you.
Venció mi suscripcion e hice nueva compra con pedido #[Order number removed]. No he recibido correo de confirmación y el cargo ya está hecho a la tarjeta.
Debo esperar mas tiempo?
Se va a cancelar mi pedido?
Hello Magnolia,
Support through this channel is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
It is not recommended to share your order information over this public post, so we have removed the order number from your post.
Upon checking your order, Our records indicate that your order has been cancelled and your credit card has not been charged. Orders are normally cancelled due to incorrect billing information. You will have to place a new order if you would like to receive the product. Make sure to provide your billing information exactly as it appears on your credit card billing statement.
It is also recommended that you reply to the email you received from Digital River and provide your billing address associated with the credit card.
If you're facing any difficulties or want to get more clarity on this order, then click the below link to contact the AVG Sales team, they will further clarify your queries.
https://support.avg.com/support_sales_chat
Thank you.