Performance not completing download!

Hello Jason,
We regret for the inconvenience you are facing in installing the AVG Performance program. Could you please let us know whether you have received any error message while installing the program? If so please provide us with a screenshot so that we could analyze the issue and assist you better in installing the program.
Thank you.

I just renewed my subsciption for the 5 in 1 AVGT Zen package but theres a problem.  The performance section will not complete the download.  It hangs at 94%.  All other buttons are disabled at the present time so I cant use it at all.  I still have the previous version installed, but in my experience with downloading other programs, its no longer necessary to have to uninstall prevoius versions. 

What else could be the problem?

Hello Jason,
We regret for the inconvenience you are facing in installing the AVG Performance program. Could you please let us know whether you have received any error message while installing the program? If so please provide us with a screenshot so that we could analyze the issue and assist you better in installing the program.
Thank you.