Hello Ruby.
Sorry to hear about the inconvenience caused. Did you install AVG Zen and logged in to the zen network with your registered AVG my account email address and password? Please try to do it again as described in this article ( http://avgclick.me/ActivateZen ) and let us know the result. Please, feel free to let us know if you require any further assistance. Thank you.
I have just renewed AVG Protection (multidevice) and AVG Performance (multidrvice) I thought I was renewing Performance pro but it still saying Performance Pro expired ( I have Windows 10) Can you help please as I'm advised also that Performance Pro doesn't require a licence number and just to log in which I have done but to no avail. What should I do now please?
Hello William.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Hello Ruby.
Sorry to hear about the inconvenience caused. Did you install AVG Zen and logged in to the zen network with your registered AVG my account email address and password? Please try to do it again as described in this article ( http://avgclick.me/ActivateZen ) and let us know the result. Please, feel free to let us know if you require any further assistance. Thank you.