Performance scan

Hello Charles,

We will help you to sort out the issue.

Could you specify your concern in detail, to have a better understanding and assist you further?

Thank you.
Charles, 
Please close this message and it should open your Tuneup interface. On AVG Tuneup click on My AVG -> My Subsctiption -> Log in -> enter your email address & password to activate it. 
Mostly this message will occur when we haven't activated our paid subscription. 

performance scan not working on both of my windows 10 64 bit

Charles, uninstall the AVG PC Tune Up from the control panel and install the newer version of AVG Tune Up unlimited.

Use this link to download the AVG Tune Up unlimited https://www.avg.com/en-us/download-thank-you.php?product=GSE-2019

Please send us the screenshot, if it shows any error message.

That's great, Charles. 
I appreciate your efforts. 
Thank you for letting us know its status. 
​​​​​​​Have a great day!

screen shot "other scans" page

AVG PC TuneUp is installed but will not run.

All seems good. Thank you.

Thank you, Charles.
Do you receive any error message when you try to run it? You have an active subscription for AVG Ultimate which includes AVG TuneUp also which takes care of the performance issues. Is AVG TuneUp not installed on your computer? Open AVG Internet Security, click My AVG to check if AVG PC TuneUp is installed or not.

If it is not, click 'Install now' to download it.

Could you share a screenshot (http://avgclick.me/getscreenshot) of the other scans window?