Additional information: Microsoft Office Professional Plus 2010 on a Windows 7 Ultimate platform. AVG Internet Security 2015…licensed.
My Outlook keeps crashing when I launch it and try to view newly received emails. Microsoft troubleshooting suggests disabling the AVG Internet Security add in, which works. Any ideas as to why? I have also tried uninstall and reinstall AVG after running a Microsoft Office repair as well. No joy. Suggestions are welcome.
Additional information: Microsoft Office Professional Plus 2010 on a Windows 7 Ultimate platform. AVG Internet Security 2015…licensed.
Hello Adam. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.