Il, Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Unfortunately, still nothing has done, no help, no real hint of you it helps no hard reset or whatever. Because the hard reset screen is what is shown on Youtube does not appear to me. Fair enough I have made a mistake, but it must be possible to eliminate this mistake again. My smartphone is like any theft victim, I just made a mistake of fact should be to correct.
Hello Il Je,
We sincerely apologize for the inconvenience caused.
Sorry to know that you aren't willing to use AVG again.
This is indeed disappointing.
We will take this as a serious note and assure you that this won't happen in the future.
If you are going to use any of AVG products we are there 24/7 to support you.
Thank you.
thank you that I have already made, did not work. I have a sony z2 with an O2 card. I think I'm going to O2 tomorrow if I get no message from avg support received.
Ich kann kein Englisch, habe jetzt auch keine Lust zu Übersetzen per Google. Ich wohne in Deutschland und kann nur Deutsch. Ich war heute bei O2 und bei Cyperport ind Deutschland/Essen. In beiden Geschäften konnte mir nicht geholfen werden. Jetzt bleibt mir nur eine kostenpflichtige Reparatur die ich zur Zeit nicht finanzieren kann. Und das alles nur weil ich AVG ausprobiert habe und nicht an den Diebtstahlschutz gedacht habe. Anscheinend funktioniert diese Entsperrseite von AVG gar nicht. Denn wenn ich meine Sony Z2 entsperren lasse. Besagt diese Seite das es erfolgreich entsperrt ist, ist es aber nicht. Eigentlich müsste AVG für den Schaden aufkommen. Jetzt habe ich hier ein 400,- € teures Smartphone und kann es nicht nutzen weil AVG mein Handy nicht frei gibt. Ich habe 4 Monate lang für dieses Smartphone gespart und war so froh das ich endlich ein Smartphone habe. Ich könnte heulen.
I changed my SIM card and forget then locks my phone. I have written to AVG Support and received an email and the steps applied exactly, but the phone can not be ensperren. I do not know what to do, I'm desperate I have no money for paid things. I have been using google translate because I can not speak English
Ich kann kein Englisch, habe jetzt auch keine Lust zu Übersetzen per Google. Ich wohne in Deutschland und kann nur Deutsch. Ich war heute bei O2 und bei Cyperport ind Deutschland/Essen. In beiden Geschäften konnte mir nicht geholfen werden. Jetzt bleibt mir nur eine kostenpflichtige Reparatur die ich zur Zeit nicht finanzieren kann. Und das alles nur weil ich AVG ausprobiert habe und nicht an den Diebtstahlschutz gedacht habe. Anscheinend funktioniert diese Entsperrseite von AVG gar nicht. Denn wenn ich meine Sony Z2 entsperren lasse. Besagt diese Seite das es erfolgreich entsperrt ist, ist es aber nicht. Eigentlich müsste AVG für den Schaden aufkommen. Jetzt habe ich hier ein 400,- € teures Smartphone und kann es nicht nutzen weil AVG mein Handy nicht frei gibt. Ich habe 4 Monate lang für dieses Smartphone gespart und war so froh das ich endlich ein Smartphone habe. Ich könnte heulen.
Unfortunately, still nothing has done, no help, no real hint of you it helps no hard reset or whatever. Because the hard reset screen is what is shown on Youtube does not appear to me. Fair enough I have made a mistake, but it must be possible to eliminate this mistake again. My smartphone is like any theft victim, I just made a mistake of fact should be to correct.
What is Aravind? My mobile provider O2 is because I have been unable to help me. Otherwise, I have here to save but geschreiben still no answer. AVG's got to have an address or an email address where I can contact me.
https://support.avg.com/support_contact_form?l=de
leider komme ich immer noch nicht an mein handy. von dieser seite https://support.avg.com/SupportArticleView?l=de&urlname=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android I see no barrier screen. so I can click no "forgot password". and this page https://www.avgmobilation.com/de/remote-management says he to me is unlocked, but I'm still not in my phone inside. I think I'll take it for repair. because the tips here have not helped me.
Ilse,
We regret to hear that. If you have any further queries, please reply to the email you received from our mobile support so that they can take it forward to help you. Thank you.
Il, Aravind is an AVG Technologies Community support person. AVG Mobile support is available only via Email. You have to complete the form (https://support.avg.com/support_contact_form?l=de).
AVG Guru
I have these difficulties only because AVG. No other antivirus program I had problems
I have tried everything my screen is locked, there must be a free unlocking. I still have warranty on my phone, but say the business is not going to guarantee.
And if I remove or delete my cell phone from the security side, then my phone is released again or not?
https://www.avgmobilation.com/
Ilse,
We checked your contact details to our mobile support team and found you have been advised to hard reset your mobile to factory settings. Please contact your device manufacturer support to do this. Appreciate your understanding. Thank you.
Il, This Community is basically English language… Query translation…
I can not speak English, have now no desire to Translate via Google. I live in Germany and can only German. Today I was at O2 and Cyperport ind Germany / Essen. In both shops I could not be helped. Now I can only a paid service which I can not afford the time. And all that just because I have tried AVG and have not remembered the Diebtstahlschutz. Apparently this Entsperrseite AVG does not work. Because if I mean Sony Z2 let unlock. Stating this page it is successfully unlocked, but it is not. Actually takes AVG pay for the damage. Now I have a 400, - € expensive smartphone and can not use it because AVG my phone does not free. I have saved for 4 months for this phone and was so glad that I finally have a smartphone. I could cry.
AVG Guru
I got my phone unlocked at last and only once uninstalled AVG and deleted from my phone account. I was so happy that I could finally in my phone again. Actually one should assume that the one least familiar with the different phones. This is when you not, too bad. Should learn one actually. Well never mind, AVG I no longer install, that's for sure. Bye