Phone Locked due to AVG Anti-theft features

AVG Protection
3

Hello Esther,

I understand the inconvenience.
I have checked your mobile case reference and asked the mobile team to respond to your email immediately.
Please check the email and you will get the response in few minutes.
I appreciate your understanding in this matter.

1

Hi
I've been refered to AVG mobility for this issue from last sunday. I haven't been able to use my phone since. Last chat with AVG customer support (Aravindh @ 9/27/2017, 12:04:46 PM) says that I will get confirmation email from mobile team in 2 - 4 hours time and that my case have been expidiate and made a priority. But untill now I haven't get any reply from them.

I want to cancel the subscription (AVG Protection for Xperia™ Yearly subscription RM41.99). I'm not certain this will resolve my issue as it said in the cancellation that the subscription will still working until end of subscription date.


Please Check/Refer: 
1. Email from AVG Customer Care - Request #05293469 [ ref:_00Db0Z3Sf._500b01Ga3L4:ref ]        25/09/2017
2. Chat with support Aravindh (9/27/2017, 12:04:46 PM)

2

Hello Esther,

I understand the inconvenience.
I have checked your mobile case reference and asked the mobile team to respond to your email immediately.
Please check the email and you will get the response in few minutes.
I appreciate your understanding in this matter.