Phone scan failed

Hi Lisa,

We will help you in this.
Could you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I get the message that there is 1 unsolved problem, the circle is red and it says solve problem. I don't know what the problem is because I can't click on anything. does anyone know how i can see this?

Hi Lisa,

We will help you in this.
Could you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.