AVG has deleted all of my photos and videos after doing a "clean junk" scan through the antivirus app. I did not authorise this and have been using this function for years and this has never been an issue before. It contains over 5 years of memories with family members. Please can you advise how I can recover this data.
Hello Sian,
You've reached the AVG community support forum.
We sincerely apologize for any inconvenience you may have experienced. We've a specialized mobile team, who'll help you with this issue. We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number -20935057
Meanwhile your patience and cooperation is very much appreciated.
Thank you for understanding.
Hello Sian,
You've reached the AVG community support forum.
We sincerely apologize for any inconvenience you may have experienced. We've a specialized mobile team, who'll help you with this issue. We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number -20935057
Meanwhile your patience and cooperation is very much appreciated.
Thank you for understanding.