Hello Rodney,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. Confirm the operating system installed in your device.
2. How do you confirm that AVG program blocking the access of it?
3. What are all the AVG programs installed in your device?
4. Have you tried to disable each AVG programs and check the status?
We look forward for your response.
Hi,just purchased AVG,unfortunately Photo Elements 22 wont work now,any ideas please ?
Thank you for writing us back, Rodney.
We understand your concern and frustration. We are trying to help you.
May I know whether you are getting any error message while accessing photoshop?
Please turn OFF the AVG Secure VPN (if it's ON) and check the issue.
Also may I know how did you suspect that this issue is caused by AVG?
Awaiting your response.
Hi,
I am using Windows 10.
My Photoshop was working Absolutely perfect before installing My latest AVG Purchase.
I have NO idea regarding disabling AVG programs.
Regards
Hello Rodney,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. Confirm the operating system installed in your device.
2. How do you confirm that AVG program blocking the access of it?
3. What are all the AVG programs installed in your device?
4. Have you tried to disable each AVG programs and check the status?
We look forward for your response.
We're sorry to know that, Rodney.
If you reconsider using the license, please take advantage of our additional support by following the steps in the email that has been sent to you to further investigate on this. Thank you in advance!
Hello Rodney,
Thank you for replying.
I apologize for the trouble caused.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlname=Disable-AVG-Antivirus)
Please disable AVG using the above article and check if it works fine.
We will certainly help you out.
Thank you and keep us updated.