Picture displayed when I stop an AVG component or PC shutdown

General discussion
8

Hello Rod,

I am sorry to hear that. Can you please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the image with the confirmation message to check and assist you further?

9

I did the repair steps you suggested and restarted the computer as instructed, but it did not fix the situation. 

Any other suggestions?

Thanks, Rod

1
Whenever I Stop any AVG Free component a copy of a particular jpg I have in my very large Pictures folder gets displayed until I respond to the confirmation message.  In addition, when Stutting Down the PC it gets displayed for about 1 second then disappears,  I have tried renaming the jpg file in the Pictures folder but it still gets displayed.  I have tried rclicking the picture while displayed to find its source but there is no response.  This occurs in both V15 and V16.  It started occurring a few months ago and I can't recall any other associated event.

Any suggestions on how to prevent this?
2
Rod,
To analyze the issue further, our senior technicians need some additional diagnostic logs from your PC.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
6

Hello Rod,

I am sorry to hear that. Can you please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the image with the confirmation message to check and assist you further?

7

Rod,
Thank you for providing the screenshot. It shouldn't be happening and don't click on "yes" to continue it. I would request you to repair AVG Antivirus http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel and then check if that fixes the issue.

5

Rod, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

4
Thank you for the information.
I have forwarded the case to senior technical team for getting suggestion.
Please do not access the image and click on any of the option from the prompt that appears from AVG.
Once we provide the information you can proceed accordingly.
Please keep checking the post to know about the status. Your patience is much appreciated.
3
I did the repair steps you suggested and restarted the computer as instructed, but it did not fix the situation. 

Any other suggestions?

Thanks, Rod