So, two weeks now being blocked by avg. I received many mails from avg community but no one with a solid solution. Nothing worked. Not even the remote access link. They had me wait for a long time and nothing happened. I wish for an escape to this bad situation.
Regards,
Jan
Hi Jan,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
I am sorry to know that you get "unable to change pincode setting"
From what I learned, you have never created a pin/pattern and later for protection created a pin which is not working now, am I right?
Please share us a screenshot of the "unable to change pincode setting" message you've been receiving, so that we can check & help you accordingly.You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Unable to change Pincode nor pattern. When logging in with my google account it keeps giving me the same message "unable to change pincode setting" i never created any avg pattern ot pincode. I wanted to protect some critical apps (incl avg app itsel)and selected the avg option for extrA protection . the phone pattern and pincode i normally use are invalid. AvgCustomer service is very slow in offering me a solid solution . Hopefully anyone can help me!
None of the options work. Any change gives an error code with the pin or pattern. I can not even remove the app and install it again. Also that option is blocked. I am in desperate need for a solution.
Hello Jan,
Thank you for the reply.
Sorry to hear that.
We have sent you an email regarding your concern.
Please check.
We will certainly help.
Thank you.
So right after I try to log in with my google account, which is asked when you want to change/reset pincode /pattern this message in the foto attached pops ups for a split second. It is in Dutch.
So, two weeks now being blocked by avg. I received many mails from avg community but no one with a solid solution. Nothing worked. Not even the remote access link. They had me wait for a long time and nothing happened. I wish for an escape to this bad situation.
Regards,
Jan
Hi Jan,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
I am sorry to know that you get "unable to change pincode setting"
From what I learned, you have never created a pin/pattern and later for protection created a pin which is not working now, am I right?
Please share us a screenshot of the "unable to change pincode setting" message you've been receiving, so that we can check & help you accordingly.You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.