Please cancel your program transaction with out my permission

Hello Nittha,

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Dear AVG staff,
I'd got a message that AVG charged me for auto renewal? which I don't know how come of this program. and I did not get any email to inform me about this. please cancel this transaction and refund me ASAP.
Thanks,
Hello Nittha,

We are unable to find your account with email address.

We have sent you an email to your email address. Please reply back to the email with the requested information.