Hello Rizqi,
Please accept our apologies for the inconvenience this has caused you.
Firstly, we request you to share us the screenshot again, as we're unable to access it from our end.
Secondly, we'd request you to change the DNS settings of your computer as mentioned in this article & check if the issue persists.
Also, try changing the location/server of your AVG Secure VPN & check.
Keep us updated.
it says like the title but im actually connected to the internet. I can used it when I was using my wifi, but when i used the LAN cable i couldnt use it anymore. I cant used it with wifi too right now.
I have same probleme as Rizqi Ferzhandy
Thank you for sharing the screenshot, Rizqi.
May I know the version of AVG Secure VPN being installed on your PC?
(To know the version, please open AVG Secure VPN - Menu - About).
In this case, we kindly request you to disable the AVG Internet Security temporarily using the article below and check if you are able to access the internet when the VPN is turned on.
https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
If you are able to access the internet, then turn on the AVG protection and open AVG Internet Security.
Go to Menu -> Settings -> Full Protection -> tick the check box saying 'Internet Connection sharing mode'
Keep us posted.
i did change the dns to a bunch of good dns, but nothing changed. i did reinstall it for a few times too but nothing changed.
Thank you for writing back to us, Rizqi.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Hello Rizqi,
Please accept our apologies for the inconvenience this has caused you.
Firstly, we request you to share us the screenshot again, as we're unable to access it from our end.
Secondly, we'd request you to change the DNS settings of your computer as mentioned in this article & check if the issue persists.
Also, try changing the location/server of your AVG Secure VPN & check.
Keep us updated.
Hello Francisco,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.