Hello Rich, thanks so much for the detailed explanation. I surmise you had gone to ZEN free trial inadvertently. I request you to use the uninstall the ZEN from the control panel. That would be mentioned in the program list as "AVG". I believe you would be able to also see another program in the list which says "AVG 2015". Please remove both the programs from your system. Have a look at this article to uninstall your AVG and AVG 2015 via Control panel. After removing them and rebooting, please use this link to download and install the free version of AVG 2015 : http://www.avg.com/download-file-dm-afh . Please get back to us should you need further assistance. Thank you.
Boris, you can install AVG without Zen interface. Please visit www.avg.com/downloads and then select the product you would like to install and then click more options and then choose 32 or 64 bit based on your os and then you will be fine.
Thank you.
Hello Boris,
I understand how something like this can really try your patience. We understand that you need the older 2014 version to be installed in your pc. After the latest update of AVG 2016 version we don't have option to go back to the older version right now and the only version available with us right now is AVG 2016. Please share your valuable feedback by clicking on the following link http://avgread.me/1RLrGlQ . To install AVG 2016 Antivirus free without installing Zen in your pc we request you to run the offline installation.
Thank you for understanding.
you fukking piece of shit AVG !!! You horrible people avg used to be free now is full with SHIT and spam. MY I7 pc works like shit with all your fukking spamware , fukking hypocrite software team. You again wasted something good and turn it into crap like usual . I cant even use the free version I dont need no pro version. You fukking scam indian motha fukking monkey's
Hello Boris,
We have provided the offline installer link to download the normal AVG free antivirus without Zen to you. The offline installer will be of huge file size. Only this offline installer link will install the AVG free antivirus without Zen, the recommended installer file will install the Zen program because we have launched the campaign to know about our latest Zen program. I assure you that our AVG program won't consume much of the CPU usage. If you face any issues please do let us know. Since you have installed the normal AVG free antivirus program now you won't be having the Zen for it.
Can I say Rich I feel your pain. I have been following your thread because like you I got a pop up that said AVG Free needs updating which I clicked thinking it was the usual updates and the only difference was I didn't install Zen as I looked at the installation thing and saw it was installing something called Zen so I cancelled it as it was nothing I had heard of and when I googled I thought nah don't want nor need that. I do have other equipment but I don't like this synching thing partly because on some things I have different settings anyway…
Then like you every day after stopping the install I would get the AVG needs updating pop up…
I followed the instructions form Komal [who at least seemed to have a grasp of your problem unlike the other guy] to uninstall AVG Free, restart PC and reinstall it using the link for Win 7 64 bit PC and thought I'll see if that stops the pop up… then waited to see if yours had as well… So far mine has stopped but as you say it did not resemble a marketing pop up at all it is a misleading pop up that it makes it look like your Virus DB needs updating, which it doesn't, it is a sneaky way of getting you to install something you don't want and only for a trial period too by the sounds of it. .
Huge Con …
I don't think you do understand my concern.
If you're read this whole thread, you'd know that I understand and have no problem with the popups as a legitimate campaign to have folks use/add new features/additional parts of AVG.
Normally, the popups have a decline option, and are advertised as something extra.
This is different, it's advertised as an upgrade to AVG, not an add on. And it IS an add on.
It's an add on that a person with a single computer and no smartphone/tablet/etc. has no use for at all.
Or, are you saying that at some point the pops saying AVG needs to upgrade will stop if I keep closing the pop up window?
After some research (it's not at all obvious), apparently the new name for the free version of AVG is "AVG Protection Free", which includes Zen. Frankly, the works "protection free" implies to me that there iis NO protection included, or it's "free" of protection. Perhaps your marketing folks should revisit this, AVG Free Protection would be a LOT more clear.
So again, I ask and implore AVG to continue to provide AVG, free or otherwise, as a standalone product for those of us who have no use for the Zen interface.
Thank you.
Rob,
We apologize for the inconvenience caused.
Our customers may get legitimate campaign pop-ups to promote our product which has advanced features. Please note that these pop-ups are temporary. Since our customers felt it as annoying, we have already escalated such cases to the concerned department and they are working on it. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. Submit your valuable feedback in http://www.avg.com/us-en/product-feedback and our development team will see to this and will fix it in the upcoming updates. Also to update AG Program you can use online installation it will not create any error.
Please feel free to get back to us for further assistance.
Thank you.
Hello Boris,
Please be informed that we have our latest version of AVG 2016 version with us right now and we don't have other version right now. To install the normal AVG Antivirus 2016 version please use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
For 32 bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for any further assistance. Thank you.
Wow. I find this horrifying. First, just the cluelessness of the support people (other than Komal and ShriThillak), they must just be either marketing shills to divert people from uninstalling the marketing-ware Zen, or just having the typical HORRIFIC English skills of 3am India support.
But more importantly, I fix computer for a living for people. I switch them away from the bloatware of McAfee and Norton BECAUSE of this very type of thing, where the anti-virus program behaves like a virus itself, constantly pestering and misleading the user to buy products, now not only for one machine, but for many, under the GUISE of Zen 'managing' their devices AND not allowing itself to be removed or shut off!! YOU PEOPLE HAVE GONE OVER TO 'THE DARK SIDE'!
PLEASE, _back off_ of this slippery slope! You've gone too far! Yes, I understand you have to make money and I WANT you to, so you are still around. But to adopt the tactics not only of your AWFUL competition, but of VIRSUES and MALWARE itself?? Come up and breath the fresh air and rekmember your beginnings and purpose. Rethink this Zen thing. Make it an option, repurpose it to be TRULY what you say it is or get rid of it even better!
This thread and others are SO distrubing to me. I literally have instaled THOUSANDS of coipies of AVG over the years and my customers have loved you. NOW I am getting complaints!! People think its a virus diguised as AVG and are UNINSTALLING IT! Others see it as the bloatware/ADWARE it is becoming and uninstalling it and going BACK to McAwful and igNorton!
You're killing you golden goose!
Its all fine and good to give the guy FINALLY an answer to his question. (actually it happens at least 2 times in this thread) But ON THE ACTUAL WEBSITE, this is NOT available. Its shouldn't have to take shouting thru people that DON'T know what they are talking about or don't understand English enough to figure things out, to GET the help. Its like Hitchhikers Guide to the Galaxy, where the announcement about the Earth being destroyed is 'displayed' down a set of collapsed stairs, in a locked room, in a safe, protected by a leopard!
The AVG Zen Popup on my system is not only annoying, I can't close it - it is stuck in the lower right corner and filled with text that is clearly at least 300% too large; whereby I can't click "decline" or "close" or "x" or "I want Zen" or anything else - I can only assume that there is "button" somewhere to click, but if so it is off to the right of the monitor and I can't click it. Right-clicking does nothing either. There is no way to get rid of this popup box short of re-starting, after which of course the popup reappears again several minutes later. If this is not fixed then I will have no choice but to uninstall AVG permanently.
Did you read the thread on how to fix this? Please review and follow the instructions carefully. I've pasted the relevant parts here, be sure to scroll down to find the AVG FREE installers. These will not install Zen.
www.avg.com/download and click on the "More options" present on the right side of AVG Anti-Virus free to get links to install AVG Free for 32 bit and 64 bit operating system.
Inability of AVG to work with large fonts is upsetting. It took me a lot of time to get rid of Zen version and install the no-Zen version. As soon as you click to uninstall AVG in Control Panel, and AVG opens with buttons Repair and Uninstall, that stupid Zen pops up and blocks the Uninstall button on AVG. You have to:
Resize the icons and fonts to Small -> Reboot -> Uninstall AVG Protection -> Reboot -> Uninstall Zen -> Reboot -> Install the no-Zen -> Resize the fonts back to Large -> Reboot.
For those of you, who can't get rid of "The Zen Feature", try run the provided AVG Uninstaller for Zen -> remove eventually ini. file -> run Ccleaner (check settings to remove AVG leftovers) -> restart pc -> download offline installer, and it should work. If not........I doubt, there's a cure.
Geez, what a deroute for TuneUp Utilities 2012 (e.g.) Happy New Year everybody.
OK, I uninstalled AVG 2015, rebooted, then uninstalled Zen, no reboot needed.
Then, using installer downloaded from above from ShriThillak, I reinstalled AVG 2015 Free and so far no Zen, and no popups telling me I need to upgrade.
Since I have turned many of my friends and family onto AVG Free, they'll most likely be asking me to do this on their systems as well.
So… is there somewhere I can d/l the 32 and 64 bit full installers so no need to re-download when installing on several systems?
Thank you for excellent product and your help.
Can I say Rich I feel your pain. I have been following your thread because like you I got a pop up that said AVG Free needs updating which I clicked thinking it was the usual updates and the only difference was I didn't install Zen as I looked at the installation thing and saw it was installing something called Zen so I cancelled it as it was nothing I had heard of and when I googled I thought nah don't want nor need that. I do have other equipment but I don't like this synching thing partly because on some things I have different settings anyway…
Then like you every day after stopping the install I would get the AVG needs updating pop up…
I followed the instructions form Komal [who at least seemed to have a grasp of your problem unlike the other guy] to uninstall AVG Free, restart PC and reinstall it using the link for Win 7 64 bit PC and thought I'll see if that stops the pop up… then waited to see if yours had as well… So far mine has stopped but as you say it did not resemble a marketing pop up at all it is a misleading pop up that it makes it look like your Virus DB needs updating, which it doesn't, it is a sneaky way of getting you to install something you don't want and only for a trial period too by the sounds of it. .
Huge Con …
Boris,
Thank you for reaching out to us with your concerns. You can download and install your older version of AVG without Zen, but due to the arrival of new threats and infections we have updating our AVG security program with high new security patches and updates to enhance the computer security. We always recommend you to install our latest version of AVG program from our official website http://www.avg.com/us-en/download because virus definition updates will no longer available for older versions. Thank you for your understanding.
Hello Boris,
Thank you for your patience.
We keep you informed that in AVG 2016 can be installed as 30 days trail with AVG ZEN as interface. Since you have mentioned that you need to register is nothing but to create AVG MY Account using your email id. Once it has been registered please try to login with AVG protection free to get the basic protection. If you are facing any installation issues please let me know we are here to help you. Thank you.
I like option of no zen interface next is issue of pop up advice tune up and other like it.
I been long time user of avg but due to update of avg its cause crashing off my desktop on win764bit.
Next i like address please add aditional support to avg remover i had my avg restarter reinstall its self.
The process to remove it was a pain odly i use avg remover deep uninstaller's hijackthis repeat regeristry sweap. and on safe side. I put computer in safe mode no offensive but avg services progarm coming back alive after i uninstall it seeing service run i removed virus much. At first i preffered avast but does
not work with teracopy so avg combine with malabyte usb vaccine. now malabyte panda usb vaccine i check notes on software may come back