Hello Артём,
We're sorry for the inconvenience caused. We'll help you with the refund.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.
On October 11, I was charged for two products: AVG Internet Security (#Deleted) and AVG TuneUp (#Deleted).
I did not expect to pay for the license, so the payment was unexpected for me. This is a lot of money, which unfortunately I'm not ready to pay for your product. I wrote two support tickets, but they still haven't answered me. Please contact me
We apologize for the inconvenience, Артём.
We had sent you an email confirmation informing you that we've processed the refund of your AVG Internet Security and AVG TuneUp subscriptions.
If you wish to reply to that email, please make sure that you haven't changed it's subject. Or you can keep up the conversation in this post.
If you have further queries, please write back to us in this post. Thanks.
"If you are receiving this message after replying to an AVG email, we were not able to identify your email properly. Please reply to the original AVG email without editing the subject line so that we can process your request."
What am I doing wrong?
Hello Артём,
We're sorry for the inconvenience caused. We'll help you with the refund.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.