Hi Sean,
We understand your concern.
Please accept our apologies for the inconvenience caused.
We would like to escalate the case to our Senior team. Could you share us the screenshot of the "APPESTEEM" here?
Please mention the version of your AVG program.
Keep us posted.
I tried posting this as a response in an existing thread four times, but each time, after the post appeared without the image I tried attaching, the post then disappeared after I hit refresh.
Just to echo what everyone has said in other posts on the topic of CleanMyMac X being quarantined for PUA, the customer service experience I've seen in these forums is quite disappointing. Case in point: in another thread, a customer service rep from AVG asked a customer to check the AppEsteem list and post a screenshot to verify that CleanMyMac X had been removed or resolved. Couldn't the service rep have checked themselves to see that CleanMyMac X was removed/resolved back in September? Doesn't make sense to make frustrated and dissatified customers do the work that AVG's product engineers should be doing…if CleanMyMac has been "fixed" on the list below since 9/30/20, then why do I, as that customer, have to prove it?
Good grief. Screen shot below. Please fix this issue already, and don't tell me that the fix means I have to render inoperable PUA scanning, one of the key security components in the program.
Sean, I am sorry but we cannot access 3rd party websites due to security reasons.
Click 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload the screenshot here.
This site does not apper to be allowing me to upload a photo, so here is a Dropbox link of a screenshot from AppEsteem last evening.
Dropbox
Please advise.
Thank you for providing the screenshot.
We can check this with our senior team and let you know what can be done further.
In the mean time, do you need help to add CleanMyMac to AVG's exception?