After the recent/latest update, every time, I open AVG PC tuneup, this feedback banner popped up in the footer, even though I already shared the feedback once, it still keeps appearing every time. Also, why there is even no close/cancle/cross button to get rid of this.
So I am posting here & asking the dev to stop this nagging banner. This is very annoying & not expected for a paying customers,
you asked for feedback, here it is -Respect customer's preference & never implement feedback banner in such a way.
Image Link Here: https://zupimages.net/up/23/05/8gpg.png
Hello Soul, Thank you for contacting AVG Community Support. We are sorry to hear this. This isn't the experience we want you to have. We'll certainly check and help you out. Unfortunately, we are unable to view the image you've attached. Hence share a screenshot of the banner pop up you are receiving using the below article, so that we can check and assist you accordingly. https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Awaiting your response.
Hello there, Soul. My name is Jovana, and I work in senior support for AVG.
I apologize for the delay and the entire experience and misunderstanding. My colleagues, I assure you, only wanted to provide immediate assistance because the issue was not yet reproducible on our side.
Nonetheless, I understand your frustration, and I appreciate you bringing this to our attention. It's already been investigated, and our team is working to find a solution. Your feedback was highly beneficial and appreciated.
Hopefully, the issue will be resolved as soon as possible.
If you require additional information or assistance, feel free to contact us again.
AVG are thieves. You steal from unsuspecting users without their consent. No one should be auto-enrolled in a subscription after simply utilizing a trial. Your practices are predatory and you should be ashamed.
We are sorry if you feel this way. We will check and help you to clarify about the AVG charges. Could you please write back to us from your own post? So, we can check the account and help you further with it. Thank you.
Hello S M, Thank you for replying. I apologize for the trouble caused. Please tell us the version of AVG TuneUp. Please open AVG TuneUp -Menu on the top right corner-General-Update.You can find the version there. We will certainly help you out. Thank you and keep us updated.
We do understand your concern, Soul. Thank you again for notifying this to us. We are doing our best to provide efficient support. This is certainly not the experience we want our users to have, so we will continue to work on improving our systems and procedures.
Finally some sensible reply, Pls improve your customer support executive & traine them properly to READ & UNDERSTAND what the customer is saying/asking & REPLY accordingly.
And I will be waiting for the update from dev side, that will fix & rectify this issue.
Hello Antony, We'd like to clarify this for you. If you have any concerns regarding AVG, please write back to us in a separate private message so that we can check and assist you accordingly. Thank you in advance!
Hello S M, Thank you for replying. I apologize for the trouble caused. Please follow the below instructions. -Ensure no other application or antivirus software is running on your PC. -Right-click the Windows Start button and select Apps and Features from the menu that appears. -Ensure that Apps & features is selected in the left panel, then click AVG TuneUp and select Uninstall. -If prompted by the User Account Control dialog for permissions, click Yes. -When the AVG Setup wizard appears, click Repair. -Wait while setup repairs AVG TuneUp on your PC. -When the repair is complete, click Done, restart PC and check if that helps. We will certainly help you out. Thank you and keep us updated.