Pop up for Multiple Threats secured from googleap

Viruses & Threats
10

Thank you for your patience Reijo,
We have confirmed with our senior team that the Google Drive icon helper app detection has been disabled. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

9

Hello Linda,

It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot of that threat detection.

You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please copy the full path by right clicking on the detection path and paste it here.

1

I keep getting a pop up message saying multiple threats secured. Looks like it is from an googleap address. I have clear the cache (on the Mac), I have deleted browsing history etc… Not sure what else to do.  I took a picture of the actual pop up from AVG but am not sure how to attach. Thank you.

3

Okay, Linda. 

Try to update your AVG product, restart your device and monitor the situation. If the issue persists, revert us with the full screenshot.

8





picture

7

Thank you for the information Reijo,
I have escalated your case to our senior team. We will contact you as soon as possible we receive an update.
Regards,
Alok.

6

Hello Linda,

It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot of that threat detection.

You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please copy the full path by right clicking on the detection path and paste it here.

5

I got the same Google Chrome Phishing Multiple threat last night, i don't have a screenshot, but url was the same update.googleap… and today i got this MacOS:Pwnet-L [trj] threat from Google's Back Up and Sync program: User-added image

Both threats (hopefully false) seems to be related to Googles update processes.

2

Thank you for the info, Linda. 

We have received your screenshots. It could be better if you share that popup with full path. Click on "See details" at the bottom right corner and share it. Let us know at what situation you receive this message.

4

Thank you for your patience Reijo,
We have confirmed with our senior team that the Google Drive icon helper app detection has been disabled. Feel free to contact us again if you need any further assistance.
Regards,
Alok.