Pop up Free Scan

I have done a screen print but cannot paste it into this screen. Tried but nothing happens. Is there another way?  Can I email or attach a Word file?

Hello Pat,
Sorry to know this.
Could you please send us a screen shot of the pop-up you have received?
We will be able to analyse the issue and assist you better.
Thank you.

A pop up has suddenly appeared apparently from AVG - there is an AVG tab at the bottom of the screen (Windows Vista!) offering a free scan to solve printer,scanner, sound and internet connection problems. There is no X to close it and I do not know if it is genuine so will not run it. Anybody any ideas please? Currently running AVG Internet Security full version.

Hello Pat,
Sorry to know this.
Could you please send us a screen shot of the pop-up you have received?
We will be able to analyse the issue and assist you better.
Thank you.

I have done a screen print but cannot paste it into this screen. Tried but nothing happens. Is there another way?  Can I email or attach a Word file?