Pop up say expired product and request for upgrade that was done on Dec. 24 2014

Hi Terry,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks

I am getting messages saying my free trial period is over and to purchase up graded product ,that i've already purchased. I've been to sales and they sent me here. i'm annoyed already, please resolve.

Hi Terry,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks