Pop up threat warning

I get this message constantly popping up when I have my computer running. I have Windows 7 x64 all up to date. I have ran virus & spyware scan & both are saying everything is okay. What is is message?

Hello Deborah,

I understand the inconvenience.
The attached screenshot doesn't load.
I request you to try attaching the image to your reply. 
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Threat

Hello Deborah,
Thank you for providing screenshot. I have sent you an email, please follow the email instruction and help us with the log files. We will analyze the log files and we will help you to provide you with a resolution.
Best regards,
Alok.

Hello Deborah,

I understand the inconvenience.
The attached screenshot doesn't load.
I request you to try attaching the image to your reply. 
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.