Port used for scheduled update

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5

Hi Andy,

I am happy to see your issue is solved, but seems like router issue if there is traffic on 808 port it should block only that not other traffic.

Thanks

4

I guess that stumped you!  After deep digging in Google, and with a certain amount of trial and error, I found that enabling TCP port 808 allows the scheduled update to operate without shutting down the internet at the router.  Strange that this information is not included in the Help file.

1

We have 3 computers at home. One runs XP, the other 2 run Vista. All operating systems are fully updated. All three computers use AVG 2014 free edition. They connect to the internet through an aged BT Voyager 2000 router, 2 of them wirelessly and one via an ethernet cable.
Recently, whenever any of these machines starts a scheduled AVG update, all computers loose connection to the internet. I have found that if I temporarily disable the firewall in the router, the connection is restored.
I suspect that AVG's scheduled update uses a port that is not enabled in the router's firewall. Port 80 is enabled, so if my suspicion is correct the scheduled update uses a different port (there is no problem with a manual update).
Does anyone have any idea if I am right, and if so which port the scheduled update uses?
Thanks

3

I guess that stumped you!  After deep digging in Google, and with a certain amount of trial and error, I found that enabling TCP port 808 allows the scheduled update to operate without shutting down the internet at the router.  Strange that this information is not included in the Help file.

2

Hi Andy,

I am happy to see your issue is solved, but seems like router issue if there is traffic on 808 port it should block only that not other traffic.

Thanks