Hello, Sara.
We'd be glad to clarify this charge for you. This order was placed because you agreed to automatic extension of your subscription when you originally purchased AVG Ultimate. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Hello again
I wrote to you Wednesday, because I've found out that you have withdrawn 549 dkr. on my bank account which I was quite confused about, because I do not remember to have ordered anything at AVG, that I have to pay for? And then one of you supporters wrote to me that I have to send you a message directly from my AVG account, which I'm doing now.
Regards from Sara, Denmark
Hello, Sara.
We'd be glad to clarify this charge for you. This order was placed because you agreed to automatic extension of your subscription when you originally purchased AVG Ultimate. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Thank you for the information.
We can process the refund for your AVG Ultimate subscription bought on 10th September 2018.
Would you consider using the product, if we provide 6 months extension for the subscription?
That sounds really good, thank you for your help.
And I've always been satisfied with just having the basic free antivirusprogramme and I never had any problems with only having that to protect my computer, so I will hold on to that decision and will not reconsider having extra protection as long as the basic protection is good enough for me.
Thank you for the confirmation.
I have processed refund for this recent renewal for AVG Ultimate and sent an email confirmation.
If you have any queries, feel free to contact us.
Hello
Yes I do, that would be really nice if that was possible. I do not use my computer that much since I've graduated and I feel that I'm secured well enough just with the free AVG antivirusprogramme and therefore I'm sure that's the best opportunity for me according to what I also have experienced before, cause I never had any problems with only having the basic programme free of charge.
Kind regards from Sara
Sara,
You can take your time. Please let us know with your decision before 2018.10.10, so that we can process the refund.
Regards,
Alok.
Sorry, I think you have misunderstood me.
I have made my decision and I do want to unsubscribe, so I can get my refund, because I'm absolutely sure that I don't need to be extra secured besides having the free antivirusprogramme.
Hi again
Okay, I see, I haven't payed much attention then/been reading my mails from you properly.
But then I want to know if it's possible for me to cancel the transfer if I unsubscribe in the mail you'd send to me earlier?
Regards from Sara