Preferences not appearing on MacBook

AVG Performance
1

I have just bought the full version for my MACBOOK and AVG seems to be slowing safari.

I cannot access the preferences in AVG to exclude it.  I click on preferences and I do not get the preferences screen.

5

Hi Simon,

We apologize for the inconvenience.
Could you specify the Mac version of your device and let us know what exactly happens when you try to access Preferences in your AVG Antivirus?
Please refer to this article for detailed instructions to add an exception in AVG Antivirus
Keep us updated.

2

Hi Simon,

We apologize for the inconvenience.
Could you specify the Mac version of your device and let us know what exactly happens when you try to access Preferences in your AVG Antivirus?
Please refer to this article for detailed instructions to add an exception in AVG Antivirus
Keep us updated.

4

Hi,

Nothing happens when I try to access preferences, please see loom enclosed. 

Ventura 13.2.1

preferences not appearing on MacBook | AVG - 13 April 2023 | Loom


3

Thank you for providing the information, Simon.
We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.