Hello Louise,
Thank you for contacting AVG support community
I apologize for the trouble casued.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home)
Please refer the above article and provide us the screenshot of the page where it asks you to pay more.
We will certainly help you out.
Thank you and keep us updated.
can anyone please tell me why i have to pay more money to resolve these issues?
i have just paid for the sercrity so why pay more.
Hello Louise,
Thank you for contacting AVG support community
I apologize for the trouble casued.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&supportType=home)
Please refer the above article and provide us the screenshot of the page where it asks you to pay more.
We will certainly help you out.
Thank you and keep us updated.