Hello Beverley,
We are sorry for the inconvenience caused.
Please be informed that you will receive the email notification at the time of renewal and the email will have clear explanation of the price of the renewal and also with the original price.
We have copied the content of the email and sent to you now.
We are sorry if you haven't received or noticed this email.
Please check for the email that we sent now on spam and junk folders if it is not present in the inbox.
We recommend you to check the AVG emails by logging into email account from a web browser and not through email client like Outlook.
no point in sending me the email now, would have been nicer to have it prior to renewal! I have opened the email you just sent me regarding the price increase, which I didn't receive before and there is a link to upgrade to Ultimate for free. However, when I click on this free upgrade it says that my licence has already been renewed, which I did yesterday, so does that mean that I miss out on the free upgrade now?
Just seen that my licence was renewed and I was billed, however, the price is nearly £7 dearer than last time, costing me over £46 in comparison with last years licence of £39.99. According to the Terms and Conditions that accompany a renewal, it states that I will be informed of any price increase and I wasn't told at all about this until you took the automatic payment from me.
I have the regular AVG Security program, but find I am paying almost the same price as the Ultimate AVG Security…can anyone clue me in as to what is happening please, because I'm confused!
Also I have an old computer that I had AVG installed on, and I want to cancel the licence for it, but not sure which licence I need to cancel as I have AVG installed on both my laptops, so how can I tell which licence is for which computer as it doesn't state it on the invoice? Thank you.
Beverley,
Thank you for getting back to us. For further clarification and to know about the latest offers and discounts available for you, we suggest you to get in touch with our sales support team ( https://support.avg.com/support_sales?l=en ). Please note that this community deals with technical queries regarding your AVG products. To get help with the price details and discounts, please contact our sales team. Appreciate your understanding.
no point in sending me the email now, would have been nicer to have it prior to renewal! I have opened the email you just sent me regarding the price increase, which I didn't receive before and there is a link to upgrade to Ultimate for free. However, when I click on this free upgrade it says that my licence has already been renewed, which I did yesterday, so does that mean that I miss out on the free upgrade now?