Hello David,
Thank you for contacting AVG Community Support.
We understand that you are unable to use the printer when the VPN is on.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Please follow the below steps and let us know the status.
If you have AVG Secure VPN enabled on your PC, please ensure the below option is enabled.
1) Open the AVG Secure VPN.
2) Click on the Menu > Settings.
3) Turn on the "Enable local device access when using VPN".
If issue still persists. Please repair AVG Secure VPN using the below steps and check the status.
Please follow the below steps to repair.
1.Press win key+R simultaneously on your keyboard.
2.Enter appwiz.cpl.
3.Please locate AVG Secure VPN.
4.Please double click on it and click on repair.
Please follow the above steps and let us know the status.
If you face any technical difficulties or need more assistance, feel free to reach our AVG technical Support.
Thank you for your understanding.
Recently purchased AVG VPN. When activated my printer does not work, if reports it is off line. I have changed the setting to allow devices but this does not solve the problem. Clearly the purchase was a waste of money, I do not want to keep enabling and disabling the VPN all the time I want to print something…
Hello David,
Thank you for contacting AVG Community Support.
We understand that you are unable to use the printer when the VPN is on.
We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Please follow the below steps and let us know the status.
If you have AVG Secure VPN enabled on your PC, please ensure the below option is enabled.
1) Open the AVG Secure VPN.
2) Click on the Menu > Settings.
3) Turn on the "Enable local device access when using VPN".
If issue still persists. Please repair AVG Secure VPN using the below steps and check the status.
Please follow the below steps to repair.
1.Press win key+R simultaneously on your keyboard.
2.Enter appwiz.cpl.
3.Please locate AVG Secure VPN.
4.Please double click on it and click on repair.
Please follow the above steps and let us know the status.
If you face any technical difficulties or need more assistance, feel free to reach our AVG technical Support.
Thank you for your understanding.
Hi Krishna,
I have tried both suggestions but they did not solve the problem. I also rebooted the computer to ensure any change would be reflected.