You can try going to the web site of the product and getting an update there. I had a similar issue, multi purpose canon printer that would no longer scan documents. Canon took over controls in a new update that solved all the issues and is working like new again. Hope this helps.
Hi Harold,
We are sorry to hear this.
We will help you to sort out the issue.
Did you made any changes using the AVG Driver Updater?
Do you have the AVG Internet security installed in your computer?
Keep us posted.
Since signing up for AVG Driver Updater my printer Samsung M2825DW will no longer print from my desktop PC. The printer is on a USB connection.
I suspect the printer driver has been updated which has caused the problem.
Everything else is working fine.