I use a Cannon Maxify MB 2160. Some months ago I had AVG's Ultimate, Security & Driver Updater.
I had to cancel the Driver updater as it regularly disconnected my Printer. However since I did that when ever Ultimate does a Service I now lose my Scanner ability & need to reinstall my Cannon. My Case number previously was 10226163. Is this an AVG or Cannon or another issue?
Hi Rogan,
We apologize for the inconvenience. We'll help you sort this.
We request you to enable the "Allow windows file and printer sharing" rule in the AVG Internet Security Firewall system rules.
Please refer to this article to change the system rules of your AVG Internet Security Firewall.
Check if the issue still persists after changing the system rules.
Keep us posted.
Hello Midhun, Right. Now I have attempted to follow your guidance but it was not easy. Some Tab names being different. I went to the follwoing Tabs; is this correct? (1) AVG Internet Security (2) Hacker tab (3) Firewall tab (4) Network profile tab (5) Policies default tab (6) Enhanced Firewall Policies tab and there changed it to "ALLOW" on the drop down menu. Is this correct? Please confirm. Thanks. Rogan.
Hi Rogan,
We apologize for the inconvenience. We'll help you sort this.
We request you to enable the "Allow windows file and printer sharing" rule in the AVG Internet Security Firewall system rules.
Please refer to this article to change the system rules of your AVG Internet Security Firewall.
Check if the issue still persists after changing the system rules.
Keep us posted.
Hello Midhun, Right. Now I have attempted to follow your guidance but it was not easy. Some Tab names being different. I went to the follwoing Tabs; is this correct? (1) AVG Internet Security (2) Hacker tab (3) Firewall tab (4) Network profile tab (5) Policies default tab (6) Enhanced Firewall Policies tab and there changed it to "ALLOW" on the drop down menu. Is this correct? Please confirm. Thanks. Rogan.
We're glad to help you, Rogan. Upon checking our records, we see that you've reached our live support via chat & we've provided remote assistance. We see that it requires some time for you to monitor the status & check if the performed troubleshooting has helped. Please monitor & revert to us for further queries.