Hello Neil,
We have released the hotfix for AVG Anti-track in order to resolve the issue with accessing websites and Internet connectivity. If AVG Anti-track already installed in your PC, please try to update and check the status.
If you have already removed AVG Anti-track from the device, you can try to install it by following below article :
Installing AVG AntiTrack
Please try the above steps and let us know if its help you. Thank you.
The problem is last Antitrack update. Lots and lots of users are having the same problem. Same for me.
- Uncheck "run antitrack at windows start" on the antitrack options (for not having to do the next 2 steps each time you turn on your computer)
- Close antitrack from the system tray
- Kill "avgantitrackfilter.exe" proccess in the task manager
DONE. You will have your internet connection working perfectly again.
And the MOST IMPORTANT step: DEMAND AVG FOR REFUND, as they sold you a completely crappy software. Maybe this way... they think twice before releasing a crappy update.
There are two computers in my household that run AVG Ultimate package. Around Tuesday this week both have had frequent issues with connectivity to the internet and this is ongoing. The WiFi status says that there is internet connection, and other devices in the house have no issue connecting. On shutting down the computer each time that connectivity is lost, shutdown is prevented by a "Privacy Filter" app.
Today I uninstalled all four AVG apps from one of the computers and the situation has been resolved. The computer is operating much faster and connection to the internet is not being lost.
Please assist to resolve this issue while still having AVG Ultimate installed.
@Neil & @Dave, be careful… because the "hotfix" solved the "total connection loss" bug, but… the slow-browsing is still there.
The problem is last Antitrack update. Lots and lots of users are having the same problem. Same for me.
- Uncheck "run antitrack at windows start" on the antitrack options (for not having to do the next 2 steps each time you turn on your computer)
- Close antitrack from the system tray
- Kill "avgantitrackfilter.exe" proccess in the task manager
DONE. You will have your internet connection working perfectly again.
And the MOST IMPORTANT step: DEMAND AVG FOR REFUND, as they sold you a completely crappy software. Maybe this way... they think twice before releasing a crappy update.
Hello Neil,
We have released the hotfix for AVG Anti-track in order to resolve the issue with accessing websites and Internet connectivity. If AVG Anti-track already installed in your PC, please try to update and check the status.
If you have already removed AVG Anti-track from the device, you can try to install it by following below article :
Installing AVG AntiTrack
Please try the above steps and let us know if its help you. Thank you.
Hi Dave,
We're glad to help you with the info.
To apply the patch, please follow the below steps & let us know if it helps :
- Quit AVG AntiTrack from system tray (right click on AntiTrack icon in system tray & quit).
- Open Task manager (Right click on taskbar) to check whether AVG AntiTrack Filter.exe is running. If so, right click on it & end task.
- Reopen AVG AntiTrack program & navigate to : Menu - settings - check for updates & update, if available.
For further assistance, please write back to us in your own post.
Hello Neil,
We are really sorry for the inconvenience caused. Our users are experiencing internet connectivity issue after the update of AVG Anti-track.
We already escalated this issue to the next level team. They are working on the process of fixing it. It will be fixed as soon as possible. Until then, you can just uninstall AVG Anti-track program and install other programs in AVG Ultimate package. (AVG Internet Security, AVG Tuneup and AVG Secure VPN)
Thank you for the understanding.
"We have released the hotfix for AVG Anti-track"
And where does one find this anti-track hotfix? Could you provide a link please?
Thank you Veeramani. Going forward it would be good to communicate such issues to those who have the software installed. Please can AVG ensure that the fix is communicated to us once it has been done.
Kind regards,
Neil